Business Systems & ERP Support Analyst (Junior to Mid-Level)

About the Company

With a strong national presence and a legacy of trust, this leading South African retail group has been delivering top-quality electronics and appliances to local communities for over two decades. Operating through a network of independently owned stores, the company combines the power of group buying with personalised customer service and deep community relationships.

Their model empowers store owners to maintain independence while benefiting from shared systems, marketing, and support. The result is a business that remains agile, locally relevant, and customer-focused — offering well-known global brands backed by a reputation for reliability and after-sales service.

As the business continues to evolve, technology and systems innovation play a growing role in enabling operational excellence, user training, and long-term scalability.

Job Overview

This role sits at the intersection of business operations, systems support, and user enablement.

You will act as the organisation's primary business systems super-user, supporting approximately 100 staff members in understanding how daily business processes operate within ERP (Acumatica) and related applications.

This is not a traditional IT role. Rather than focusing on technical coding or infrastructure, this position centres on:

• User support and training (60-70% of your time)
• Process alignment and troubleshooting
• Vendor coordination
• System optimisation projects

You'll work closely with management and external suppliers to ensure systems are used correctly, efficiently, and consistently across the organisation—becoming the trusted "go-to" person for all system-related guidance.

Duties and Responsibilities

Business Systems & User Support (Primary Focus)

• Provide day-to-day support to users across ERP and internal business applications
• Guide staff on how business processes are executed within system platforms
• Troubleshoot user issues by analysing workflow, system usage, and process gaps
• Act as the internal expert for system-related queries
• Ensure consistent and correct system usage across departments
• ERP Super-User Responsibilities
• Serve as the organisation's Acumatica super-user
• Stay current with system upgrades, enhancements, and new functionality
• Translate system updates into practical user guidance and training
• Perform basic system configurations such as:

• • Generic enquiries and custom reports
  • Minor workflow adjustments
  • Field additions
  • User access and permissions management

Training & Knowledge Transfer

• Design and deliver internal training for systems and processes
• Conduct onboarding and refresher training sessions
• Create simple, user-friendly guides and support documentation
• Provide on-the-job coaching and upskilling
• Drive continuous user competency development

Vendor & Stakeholder Liaison

• Act as the primary liaison between the business and external system suppliers (4 applications managed externally)
• Log, track, and follow up on support tickets with vendors
• Obtain ETAs and coordinate resolution timelines
• Communicate system-related updates to internal stakeholders
• Participate in vendor meetings and optimisation discussions

Projects & Process Optimisation

• Support system enhancement projects (e.g., warehouse application optimisation, reporting tools)
• Coordinate project activities and manage user adoption
• Engage with managers and key stakeholders during system changes
• Identify opportunities to improve system usage and streamline business processes

IT & Platform Support (Secondary Exposure)

• Provide basic Microsoft 365 support when the external IT team is unavailable
• Assist with user access, permissions, and basic system administration
• Maintain system documentation and access controls

Minimum Requirements

• 2–3 years’ experience in ERP or business system support
• Exposure to ERP platforms (Acumatica advantageous)
• Process training or facilitation
• Experience in user training or process enablement
• Strong interest in business operations and process improvement

Advantageous

• Preferably completed a business process-orientated degree such as:
  • BCom in Business Informatics
  • BCom Information Systems
  • BCom Operations Management
  • BSc/BEng Industrial Engineering
• ERP workflow and reporting configuration
• Experience with software vendors
• Exposure to retail or warehousing systems
• SharePoint access governance
• Project coordination experience
• Familiarity with Microsoft 365 tools

Personal Attributes

• Strong communicator who enjoys helping people
• Patient and methodical when explaining systems
• Naturally organised and detail-oriented
• Confident liaising between teams and suppliers
• Business-minded problem-solver
• Keen to grow into a senior systems role over time

How to Apply?

This is more than a support role — it’s a rare opportunity to become the trusted systems expert in a stable, well-established national retail group. You’ll gain hands-on experience across multiple platforms, shape how business processes are embedded through systems, and grow into a strategic role with real influence.

If you're ready to build deep expertise and grow into a senior systems leader, this is your next step.

Please email your CV to charne@skillzpage.com
Subject: Business Systems & ERP Support Analyst – Sandton

(If you do not receive a response within 14 days, kindly consider your application unsuccessful.)